Frequently Asked Questions - Drew's Catering & Events - Vancouver, BC

FAQ

I have a menu request that I don’t see on your website. Are you able to accommodate special requests?

Of course! The menu items on our website are merely a sampling of what we can offer for your event. Just ask, and our team will do our utmost to satisfy your request.

Are you able to accommodate special dietary needs?

Absolutely. We have a great deal of experience handling all sorts of allergies or other dietary restrictions. We will make adjustments to our menu items as necessary to satisfy your needs. Please note, that for very serious allergies such as peanuts, we are NOT a nut-free facility, and cannot fully guarantee that your food is completely allergen free.

Can you take care of providing rental items for my event?

Our team of event specialists can work with you on your customized rental quote, including arranging delivery/pick-up, set up and clean up. Simply ask and we can put together a rental quotation for you.

What about other event services such as flowers, decorators, DJs, live music, etc?

We work with a number of event service specialists in all these areas and more, and can provide recommendations for you that fit perfectly for your event style. Just ask!

Do you have insurance?

Drew’s Catering carries comprehensive liability insurance and can provide documentation of this as required by venues, clients, etc.

What are your booking policies for weddings or other events?

For events over $5000 in total cost, we require a $1000.00 booking deposit at the time of signing our catering agreement to confirm the booking, payable by Visa, American Express, Mastercard, certified cheque or cash. For events under $5000.00 in total cost, we collect a deposit of 25% of the total balance.

When is the final balance due?

We collect a 50% payment the week before the event, and collect the remaining balance the week of the event. The final balance can be paid with Visa, Mastercard, Interac, American Express, certified cheque or cash. For corporate accounts, our payment terms are net 15 days upon the approval of a completed Account Set Up Form. A valid credit card on file is required for all events. Any overdue invoices will be automatically processed to the credit card on file if payment is not received within 30 days.

Will your staff come and cook food that we supply?

Unfortunately we are unable to cook or serve food we did not supply or prepare ourselves, as this is a liability issue for us.

What is the cost for your service staff? How many staff do I need?

Your customized quote will contain a service staff section tailored to your event. However, as a general rule, for food service or passed canapés, we recommend one server for every 20-25 guests in attendance. Here are our rates for service staff:

(All staff invoiced minimum 4 hours – extra charges apply for travel time for venues outside the Greater Vancouver area)

Food Server – $27.50/hour

Food Service Leader – $30.00/hour

Bartender – $32.50/hour

Event Manager – $40.00/hour

On-Site Chef – $35.00/hour

Head Chef – $45.00/hour

Set Up Staff – $25.00/hour

All our service staff have their Serving it Right certifications.

What is your gratuity charge?

For events requiring service (not drop-offs), we automatically invoice 18% gratuity on the food and beverage portion of your bill.

When do I need to confirm guest numbers for my staffed event?

We require guest numbers 10 days prior to your event. After this date, we are still able to accommodate minor increases in guest numbers up until 48 hours prior to the event, however we are unable to accommodate decreases in guest numbers.

I am booking my event months in advance; do you guarantee your prices?

The prices quoted on any event not yet confirmed with a booking deposit are valid for 60 days after being sent. The prices on any event confirmed with a booking deposit will always be honoured.

What is your cancellation policy?

For full service events, we require a full 60 days notice to fully cancel any event booked with us. Shorter notice than 60 days the event booking deposit is non-refundable. If an event is cancelled with fewer than 48 hours notice, a payment of 50% of the current balance is due. Fewer than 24 hours and a full payment is due for the event.

What is your minimum order amount?

This varies from service to service, however as a general guide:

  • Our minimum order for any drop off event is $300.00, before tax, set up and delivery charge
  • Our minimum order amount (food and beverage) for any event with staffing of any kind is $500.00
  • For our BBQ Menus there is a minimum of 30 guests
  • For our catered in-home dinner parties there is a minimum of 8 guests
What are your delivery rates?

Our delivery rates are as follows:

  • Vancouver/Richmond – $15.00
  • Burnaby/New Westminster- $35.00
  • Delta/Tsawwassen – $40
  • North Vancouver/West Vancouver – $45
  • Coquitlam/Surrey – $55
  • Port Coquitlam/Port Moody/Langley – $60.00
  • Other areas – Please enquire

Please note we do not charge delivery for full-service staffed events in the Greater Vancouver area, only delivery/drop off items. For hot food, canapes or cold orders greater than 50 guests, we bill additional set up fees in $20 increments per 15 minutes of set up time.